Step Up and Master: Leadership & Conflict Resolution
- $195.00 per student
- 24 month access
This brand-new online course from Chiefs Anthony Kastros and Frank Viscuso tackles the challenges facing modern company and chief officers throughout America. These two luminary figures have come together from the east and west coasts for an all-hands approach to leadership, team work, conflict resolution and officer development.
The fire service is facing a Leadership Pandemic where experienced officers are leaving in droves and fire departments are struggling to fill the vacuum left behind. This course helps you and your fire department prepare officers for modern challenges with modules on the following topics:
- Setting Standards and Expectations
- Building Strong Relationships
- Effective Communication Tools and Techniques
- The Power of Recognition
- Constructive Criticism
- The Normalization of Deviance
- Insubordination
- Progressive Discipline
- Delegation
- Freelancing
- Customer Service
- Risk Management
- Motivation VS Inspiration
- Emotional Intelligence
- Professional and Personal Baggage
- Workplace Watch Out Situations
- Firefighter Personality Types
- Generational and Societal Challenges
- Technology
- Federal, State, and Local Laws and Regulations Governing the Workplace
- Conflict Resolution, Including Actual Case studies and Role Plays
Chief Viscuso starts with the fundamentals of leadership and team building, drawing from his countless best-selling books, thousands of presentations and decades of experience. He has a unique ability to share stories and case studies to bring the lessons to life.
Then, Chief Kastros focuses on discipline, conflict resolution, coaching and counseling. This culminates in over a dozen actual role play exercises, where you are taken step-by-step into conflict resolution including issues like:
- Harassment
- Substance Abuse
- Sick Leave Abuse
- Dysfunctional Behavior and Attitude
- Racial Undertones
- Administrative Challenges Between Line and Staff
In each role play vignette, Chief Kastros will debrief you with critical steps to properly identify the root causal problem, develop a solution, ensure buy-in, and change behavior.
This self-paced 8-hour virtual training will bridge the gap between the challenges your fire department faces, and the knowledge, skills, and abilities of your officers to solve problems, instead of being part of the problem.
The training doesn’t stop when you get promoted. That’s where the journey to competence and leadership excellence begins. We are committed to helping you reach that destination.
Chiefs Anthony Kastros and Frank Viscuso